Ombuds Services
Ombuds services are confidential, informal, and voluntary. All students, staff and faculty, and others who may be experiencing difficulties of any nature at the University may contact the Ombuds Office. The Ombuds Office will not reveal confidences and the identities of those who consult with this office without the express permission to do so. The office keeps no records and has no institutional authority to make decisions on behalf of the University.
Consultation
The Ombuds can hear individual complaints and help sort out and identify options for resolving those concerns. The Ombuds can listen to the complaint, identify the problem and options for resolving it, explore strategies, advise on procedures, review letters and rehearse approaches.
Intervention
A trained and experience mediator, the Ombuds can provide structured mediation or less structured third-party assistance, to help disputing parties resolve their differences in mutually satisfactory, do-able and durable agreements. The Ombuds can also facilitate meetings, making it easier for meeting participants to focus on the substance and content of their meeting than if they had to run the meeting themselves.
Presentations & Training
The Ombuds welcomes opportunities to speak with individuals and groups about the Ombuds Office and its services. She can also provide workshops on communication, conflict prevention and conflict resolution skills upon request.