Ombuds Resources
There are many additional resources available to all members of the DU community. See below to find a resource that will help address your needs. Please reach out if you do not see an organization that can help address your issue and the office will be happy to provide guidance.
Books
Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively
Craig E. Runde and Tim A. Flanagan
December 17, 2012 (2nd Edition)
Building Conflict Competent Teams
Craig E. Runde and Tim A. Flanagan
June 23, 2008
Communicating With Dignity and Curiosity: The Peacemaker’s Handbook for Creating and Sustaining Peace
Robyn Short
February 11, 2019
Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict
Jeremy Pollack
December 8, 2020
Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results
Judith E. Glaser
October 14, 2016
Difficult Conversations: How to Discuss What Matters Most
Douglas Stone, Bruce Patton, Sheila Heen, and Roger Fisher (Foreword)
August 22, 2023
Dignity: Its Essential Role in Resolving Conflict
Donna Hicks Ph.D. and Desmond Tutu (Foreword)
September 14, 2021
How to Have Difficult Conversations About Race: Practical Tools for Necessary Change in the Workplace and Beyond
Kwame Christian
September 13, 2022
Leading with Dignity: How to Create a Culture That Brings Out the Best in People
Donna Hicks
July 30, 2018
Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships
Marshall B. Rosenberg Ph.D. and Deepak Chopra (Foreword)
September 1, 2015
Peace in the Workplace: Transforming Conflict Into Collaboration
Robyn Short
September 11, 2016
Peaceful Leadership: Tools and Techniques for Fostering Psychological Safety, Trust, and Inclusion in Your Organization
Jeremy Pollack, Luke Wiesner, and Sara Jeckovich
February 17, 2024
Resolving Conflicts at Work: Ten Strategies for Everyone on the Job
Kenneth Cloke and Joan Goldsmith
April 8, 2011
Star Wars and Conflict Resolution: There Are Alternatives To Fighting
Noam Ebner and Jen Reynolds
December 8, 2022
Taking the War Out of Our Words
Sharon Strand Ellison
December 1, 2016
The Anatomy of Peace, Fourth Edition: Resolving the Heart of Conflict
The Arbinger Institute
February 8, 2022
The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job
Gary Namie Ph.D. and Ruth Namie Ph.D.
June 1, 2009
The Dynamics of Conflict: A Guide to Engagement and Intervention
Bernard S. Mayer
March 27, 2012
The SPEED of Trust: The One Thing that Changes Everything
Stephen M. R. Covey
February 5, 2008
