Troubleshoot Eduroam

Windows 10

If your device is having problems connecting to the eduroam network you will need to forget the previous wireless connection and re-connect.

Steps for Windows 10

 

1. Click the wireless icon in the system tray.
2. Click "Network & Internet Settings".
   
   
   
   
3. In the "Settings" window, click "Wi-Fi" in the left sidebar.
   
   
   
   
4. Click "Manage known networks".
   
   
   
   
5. Click eduroam in the list of networks
6. Click "Forget".
   
   
   
   
7. You may now re-connect as if you were connecting from scratch.
8. If you are still having issues, navigate to the system tray and select “Open Network & Internet settings” Find the “Network Troubleshooter” section and select “Network Reset” and confirm all the prompts on the screen. 

   

• Click the Start button, then click Control Panel and click Manage wireless networks.
• Your saved wireless networks are displayed, drag a network up or down in the list to change the order.
• For more information, please see this Microsoft knowledge base article. 

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MAC OS:

Steps for MAC

1. Go to System Preferences then select Network Preferences.
   
   
2. Select the Wi-Fi tab in the far left window
   
   
3. Select the Turn Wi-Fi Off button.
   
   
4. In the Network window select the Advanced... button.
   
   
   
   
5. In the Preferred Networks window delete eduroam.
   
   
   
   
6. You may now re-connect as if you were connecting from scratch
7. If you are still having issues, attempt the following :
   
   1. On your Mac, choose Apple menu  > System Settings, then click Network  in the sidebar. (You may need to scroll down.)
   2. Click the Action pop-up menu  on the right, then choose Set Service Order.
   3. Be sure WiFi is the first item in the service order list

 

 

If the issues with eduroam on macOS persist. Attempt the following: 

 

1. Open System Preferences > Profiles (alternatively, you can also search for Profiles in System Preferences) 

2. Click on Profiles

 

 

 

 

 

 

 

 

 

 

 

 

 

3. Select the Profile named "Portnox Agentp Wi-Fi" then Hit the minus button on the bottom left 

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4. Confirm with"Remove"

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5. You may need to authorize this action with your computer credentials

Once the profile has been removed, please try connecting to eduroam again. 

 

 

Advanced wireless troubleshooting on campus (macOS)

You can set up your computer to join a preferred network when you start up your computer.  When connecting to Eduroam, it is important to make sure the Eduroam is preferred over DU WiFi.  You may switch the order of preferred networks (Eduroam preferred over DU WiFi), or remove DU WiFi from your list of preferred networks.  

For the Mac OS, by default your wireless connection will attempt to join the most recent wireless network your computer connected to.  To switch the order, please do the following:

• Choose Apple menu > System Preferences, then click Network.  Another option is click the wireless icon at the top right, then click Open Network Preferences.
• Choose Wi-Fi in the network connection services list, then click on Advanced.
• Choose Wi-Fi from the interface pop-up menu, your preferred networks will be listed.
• Move the preferred network you need to the top, drag networks in the order you prefer.
• For more information, Solve internet connection problems on Mac.

 

Reset the Network for Ventura 13.1

If you have tried all the steps above and have Ventura 13.1, please try the steps below. 

 

 

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iOS

If you have forgotten the network on your iOS device but still cannot connect,

Go to General > "VPN & Device management" and delete any and all items in reference to clear-rad.portnox.com

 

 

If issues with eduroam persist on iOS, do the following: 

Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings

Be advised these steps will delete all saved network information.

 

 

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Android

 

Troubleshoot Android 

Tap and press the network name and select "Forget" in the window. 

Connecting to eduroam on Android (newer version)