IT has many resources available to assist you. The IT Help Center offers in-person (Anderson Academic Commons), online, and phone support. There is a comprehensive support portal located at support.du.edu as well.
IT Help Center Hours of Operation Spring and Summer Quarter 2024
Phone Support | 303-871-4700
Monday – Friday | 8 a.m. - 5 p.m.
Saturday | Closed
Sunday | 10 a.m. - 4 p.m.
We will be monitoring our online web tickets on the weekends. If you have a need, please open a ticket with us on our Support Site.
Online and In-Person Support | https://support.du.edu
Monday - Friday | 9 a.m. - 5 p.m.
Saturday | Closed
Sunday | 10 a.m. - 4 p.m.
Service Portal - DU Information Technology
Website: https://support.du.edu
Helpful articles, how-to instructions and online support resources can also be found on the IT Support and Services website tabs or by visiting our Knowledge Base.
The IT Help Center provides laptop support for the following:
- On-campus wired and wireless networks
- Public printers
- Password resets
- Anti-virus software (Crowdstrike)
- External VPN client (Off-Campus Network Access)
- Windows 11 **Windows 10 support will be fully discontinued 11.14.2025**
Windows XP, Windows Vista, Windows 8 support has been discontinued. For assistance in upgrading, please contact the IT Help Center - For assistance in upgrading, please contact the IT Help Center.
- Microsoft Office 2010, 2013, 2016, 2019 (Word, Excel, PowerPoint, Outlook). Microsoft Office for Windows and Mac can be downloaded for FREE. Please visit go.du.edu/office365 for further information.
- VMWare (Horizon) View Client
- DU system support (Email, passwords)
- Basic software and hardware troubleshooting
The IT Help Center DOES NOT provide support for:
- International (non-English) versions of Windows Operating Systems
- Corporate laptops
- Data recovery or resurrection of deleted documents
- Data backup
- Installation of Operating Systems on Personally Owned Computers
- Hardware repair for Personally Owned Computers